RETURNS & EXCHANGES

We hope you are always happy with your KULE purchases, but if, for any reason, something doesn't meet your expectations, click below to start your return. Please note: we are temporarily unable to process exchanges.

RETURN POLICY

Returns are accepted online and in-store. An item can be returned for a full refund if it meets all of the following criteria:

  • Item is returned within 30 days of receiving the order
  • Item was purchased from kule.com
  • Item is in its original condition (unworn, unwashed, unaltered, undamaged*)
  • Item has all tags attached
  • Item is not marked Final Sale. Final Sale includes:
    • Items marked Final Sale
    • Items that have been monogrammed or personalized
    • Non-medical face masks
    • Items sold on KULE Closet

*In the rare instance you receive a damaged product, of course you may send it back to us!

 

KULE reserves the right to deny a return or refund.

GIFT RETURNS

If you have received an item as a gift, you may exchange it or receive a store credit in the form of an e-gift card, as long as the item meets the return criteria stated above.

DOMESTIC RETURNS (USA)

If your return meets the criteria above, then CLICK HERE TO START A RETURN


If available, please return the item using the original packaging to reduce waste.

    INTERNATIONAL RETURNS

    If your item meets the return criteria stated above, then you may return the item by any trackable method at your own expense within 30 days of receiving the order.


    Please note that shipping and duties are not refundable.


    If available, please return the item using the original packaging to reduce waste.


    Please follow the steps below to ensure you receive your refund:
    • Ship your return using a carrier of your choice to:
    KULE
    ℅ Quiet Logistics
    64 Jackson Road
    Devens, MA 01434
    • Email your order number and tracking information to hi@kule.com. Without tracking information, we are unable to process your return
    • Once your return is received and approved, we will issue a refund or store credit, whichever you requested

      FAQ's

      Can I change or cancel my order?

      In order to ship orders as quickly as possible, we have a limited window of 45 minutes to change or cancel orders. Please contact us at 1-800-299-5853 to assist you in modifications to your order. 

       

      Do you offer exchanges?

      Online exchanges are temporarily unavailable. If you want to exchange an item, we recommend you process a return for store credit (credit will be issued once the return is shipped out, please expect it to take up to 3-5 days) and then make a new purchase using your store credit.


      How long does it take to receive my refund?

      Once you receive an in-transit confirmation email indicating your return has been shipped, expect to receive your refund in 3-5 business days.


      Are returns free?

      Returns are free for US customers using our prepaid return label. International customers are responsible for return shipping costs.


      How do I request a return?

      Start your return by visiting our returns portal using your order number and zip code or email or phone number. If you do not have your order number and zip code or email or phone number please contact us at 1-800-299-5853 or email us at hi@kule.com.


      Can I return items purchased in store, online?

      Yes, please email us at hi@kule.com and we can provide a prepaid return label for you.


      Can I return an online order, in store?

      Yes, please bring your packing slip and visit one of our stores listed here. If you don’t have your packing slip, you will need your order number and zip code or email or phone number from your order.

       

      Can I combine my return/exchange from multiple orders?

      To receive the correct refund, we request you send each order back separately using the corresponding return label. Our warehouse is only able to process and refund online returns that match the corresponding tracking information associated with your order.

      DISCOUNTS & PROMOTIONS

      How do I add a discount code to my order?

      While checking out, you can enter your discount code in the box labeled 'Gift card or discount code', click 'Apply', and then your new total will reflect the discounted price. 


      Discount codes only apply to non-charitable and full price items.

       

      Do you offer price adjustments?

      We are happy to honor a one-time price adjustment for purchases on KULE.com within 7 days of the original purchase if the item is currently in stock.

      CONTACT US

      Contact us with any questions by emailing hi@kule.com or calling 1-800-299-5853 during business hours (9 am - 5 pm EST, Monday - Friday).



      Questions about Shipping? CLICK HERE

      Once you receive an in-transit confirmation email indicating your return has been shipped, expect to receive your store credit or refund in 3-5 business days.

      Need help with your return?

      hi@kule.com
      1-800-299-5853
      Monday - Friday 9am - 5pm EST